General terms and conditions of purchase

To shop in our online shop, you must be 18 years of age.
We reserve the right to change any errors in the item information and reserve the right to price changes without prior notification.


Prices are in euros and include Finnish VAT unless you order from outside EU or provide a valid EU-VAT id during checkout.


Order confirmation

Once your order is completed, you will receive an order confirmation to your email address.
It is therefore important that you enter the correct email address.

An approved order is binding, if you want to change or remove your order and you should contact us as soon as possible by email or telephone.


All mycelium dowels and grow kits in the webshop are specially manufactured to order.


Therefore, orders that have already begun manufacturing cannot be canceled unless the buyer and the manufacturer specifically agree.



Deliveries

Orders within Finland are shipped free of charge.
 
Orders in the EU and the rest of the world will be charged shipping fees depending on destination.

All mushroom grow kits and dowels are manufactured to order and are shipped when they have been manufactured and the mushroom mycelium have grown colonized the substrate enough to be able to handle the shipping.

This usually is 2-3 weeks from when the order has been placed.


Orders only containing stock products will be shipped within 3-4 workdays.

If the shipment needs to be cleared through customs. The customer is responsible for paying all customs duties and charges. 



Payment service provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution.
Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant.
For reclamations, please contact the website the payment was made to.  

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7



Open purchase

We offer 14 days open purchase on all products that are not perishable.

Perishable goods such as mushroom grow kits and mushroom dowels cannot be returned.


You as a customer pay for the return shipping. If you want to take advantage of open purchase, send back the item well packaged together with receipt and note that you want to take advantage of open purchase.

Transport damage due to poor packaging will be charged to you as a customer. Once we receive the package in return, we will refund your money.
Please send your bank details in the return package so that we know where to return the money.



Complaints

If there is a fault with the goods you ordered please contact hello@nackrosgarden.com without delay regarding the complaint.
Please attach pictures of the error.

We will replace the faulty products. 


Other

Näckrosgården is a registered subsidiary of Raamt Ab Oy

The webshop is owned and operated by:
Raamt Ab Oy
Österhankmovägen 688
66560 Österhankmo
Finland
Company number: 2698854-7
EU-VAT id: FI26988547

If you have any questions regarding our terms and conditions please contact us on tel. +358 2 3619 0900 or by email on hello@nackrosgarden.com

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