General terms and conditions of purchase

To shop in our online shop, you must be 18 years of age.
We reserve the right to change any errors in the item information and reserve the right to price changes without prior notification.
Prices are in euros and include Finnish VAT. 14 % VAT for food and 24 % VAT for other products.



Order confirmation

Once your order is completed, you will receive an order confirmation to your email address.
It is therefore important that you enter the correct email address.

An approved order is binding, if you want to change or remove your order and you should contact us as soon as possible by email or telephone.
All mycelium dowels and grow kits in the webshop are specially manufactured to order.
Therefore, orders that have already begun manufacturing cannot be canceled unless the buyer and the manufacturer specifically agree.



Deliveries

Orders within Finland are shipped free of charge.


Orders with a value of over €150 ordered within the EU are also sent with free shipping.
Orders with less value in the EU will be charged shipping fees depending on destination.

The goods specially manufactured to the buyer are delivered when they are ready for delivery.
Orders only containing stock products will be shipped within 3-4 workdays.
If the customer wants, it can also choose to pick up its order at our farm in Österhankmo.



Payment service provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution.
Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant.
For reclamations, please contact the website the payment was made to.  

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7



Open purchase

We offer 14 days open purchase on all products that are not specially manufactured.
You as a customer pay for the return shipping. If you want to take advantage of open purchase, send back the item well packaged together with receipt and note that you want to take advantage of open purchase.

Transport damage due to poor packaging will be charged to you as a customer. Once we receive the package in return, we will refund your money.
Please send your bank details in the return package so that we know where to return the money.



Complaints

If there is a fault with the goods or goods you ordered please contact info@nackrosgarden.fi without delay regarding the complaint.
Please attach pictures of the error.



Other

Näckrosgården is a registered subsidiary of Raamt Ab Oy

The webshop is owned and operated by:
Raamt Ab Oy
Österhankmovägen 688
66560 Österhankmo
Finland
Company number: 2698854-7
EU-VAT id: FI26988547

If you have any questions regarding our terms and conditions please contact us on tel. +358 44 99 29 207 or by email on info@nackrosgarden.fi

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